By Sheldon Gordon
Tom Kaufmann, the founder of TK Enterprises Inc., a sales and marketing consulting firm, advises PIC members to market themselves as “problem-solvers” rather than simply as communicators.
In his wide-ranging Marketing on a Tight Budget presentation on September 7th at Metro Hall, he told a PIC audience to “promote your expertise along with your products and services.”
He suggested members who cold call use a script to introduce themselves and ask prospects questions in order to draw them out. “The more you talk, the less you learn,” he cautioned.
Emphasizing that PIC members are in sales, he outlined five stages in the buying process, from need identification to post-purchase execution. “Walk with prospects through this process at their own pace,” he urged. “Don’t drag them into the next stage; they’ll come when they’re ready.”
Develop a prospect data base but be realistic about who to include, he advised. “You can’t sell to everyone. Identify a typical-customer profile and eliminate those who aren’t serious prospects. Also, do your homework on prospects, and be able to follow your sequence of contacts with them through the data base.”
In order to stay top-of-mind among clients, Kaufmann suggested that members email them a quarterly newsletter filled with “victory stories,” helpful tips and news of upcoming courses and seminars.
Other relatively low-cost investments he cited were business cards, advertising materials and networking meetings. Kaufmann rated phone calls as the #1 inexpensive marketing technique, followed by networking.
He recommended that members create a website to bolster their credibility, to provide background on themselves and their services and to offer a sign-up for their newsletter. He also advocated other online initiatives such as blogs, podcasts, YouTube videos, LinkedIn profiles and email signatures (with Web address and photo). “Let people know what you do through your signature,” he said.
Sheldon Gordon is an independent corporate communications professional.